Welcome to Pieces Sales Store‘s FAQ section. We’ve compiled answers to common questions about our timeless collections, global delivery, and customer care services. Can’t find what you need? Our Smithville-based team is always happy to help at [email protected].
Our Brand & Products
What defines the Pieces aesthetic?
We specialize in timeless, seasonless fashion that transitions effortlessly between occasions. From our structured Suits & Tailoring to our relaxed Knitwear & Sweats, each piece is designed for longevity and versatility in your wardrobe.
What product categories do you offer?
Our carefully curated collections include:
- Workwear essentials (Suits & Tailoring, Dresses)
- Casual staples (Jeans & Trousers, Tops, Shorts)
- Seasonal pieces (Outerwear, Swimwear)
- Accessories (Jewellery & Watches, Face + Body)
- Intimates (Underwear & Nightwear)
Are your products ethically produced?
We carefully select manufacturers who share our commitment to quality craftsmanship and responsible production. Each piece in our collection is designed to be worn season after season, reducing fashion waste.
Ordering & Account
How do I create an account?
During checkout, simply select “Create Account” to save your information for faster future purchases. Account holders receive early access to new collections and personalized styling recommendations.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to make changes, please contact us at [email protected] within 1 hour of ordering. We’ll do our best to accommodate your request.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are my shipping options?
We offer two thoughtful delivery services:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after 1-2 day processing
- Free Standard Shipping (orders over $50 via EMS): 15-25 business days after processing
Do you ship internationally?
Yes! We proudly offer effortless global delivery to most countries (excluding some remote areas in Asia and other locations). International customers may be responsible for customs fees per local regulations.
How can I track my order?
You’ll receive tracking information via email when your order leaves our Smithville headquarters. For premium carriers (DHL/FedEx), you’ll receive additional delivery updates.
Returns & Exchanges
What is your return policy?
We stand behind our collections with a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original packaging. Return shipping is at the customer’s expense unless the item is faulty.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide instructions and a return authorization number. Please include this number with your return package to ensure prompt processing.
When will I receive my refund?
Refunds are processed within 5 business days of receiving your return at our warehouse. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
Additional Assistance
How do I contact customer service?
Our Smithville-based team is available at [email protected]. We typically respond within 24 hours (excluding weekends and US holidays).
Where is Pieces Sales Store located?
Our headquarters is at:
1182 Wildwood Street, Smithville, US 44677
Though we’re based in the US, we serve fashion-conscious customers worldwide.
1182 Wildwood Street, Smithville, US 44677
Though we’re based in the US, we serve fashion-conscious customers worldwide.
Do you offer styling advice?
Absolutely! Email us with your style questions or wardrobe needs. Our team loves helping customers build cohesive collections—whether you’re refreshing your workwear or planning vacation looks from our Swimwear range.
Thank you for choosing Pieces Sales Store for your timeless fashion needs. We’re committed to making your experience as effortless as our global delivery promise.